Because of the fantastic durability of our bows we offer a 30 warranty on the bow sticks. For the tip plate, the frog and the button we offer a 2 year warranty. The hair, thumb leather, the winding, the screw and nut are excluded from warranty as they are subject to normal wear and tear.
Any warranty claim must be directed towards the original seller. Should that not be possible, please get in touch with the Arcus distributor in your country. Otherwise please contact us directly to inform us of the damage and its circumstances. We will then inform you about further procedures.

The warranty applies only under normal playing conditions. Should a bow be damaged under circumstances that are outside warranty limits, please get in touch with us anyway. We will try to offer you a repair or replacement at especially favorable conditions.

Any warranty expires when substantial changes are made to the bow, especially the attempt to change the curve of the stick, which is absolutely impossible. Any damage that is caused during unqualified work on rehairing the bow is also excluded. Please contact your Arcus-dealer, the distributor or us in any such case to find the best possible solution.

All Arcus bows made in Austria before 2009, named Sonata, Sinfonia, Concerto, Cadenza, Allegro, Veloce or Vega, are covered by a 10 year warranty on the stick only.

By the way, the warranty is not limited to the initial owner of the bow, but is automatically transfered to any later owner.

Please register your bow after purchase, no matter if it is new or used.